Refund policy

Last updated:  22nd July 2026

We want you to be satisfied with your MealMag Weekly Meal Planner. Eligible products may be returned within 30 days after the final item in your order has been delivered.

Return eligibility

To qualify for a return, the planner must be:

  • Unused and unwritten in
  • Undamaged
  • In its original condition and packaging
  • Accompanied by proof of purchase

Products containing writing, removed pages, stains, damage, or signs of use cannot be returned unless they arrived damaged or defective.

Starting a return

Before sending anything back, contact us with:

  • Your order number
  • The reason for the return
  • Photographs if the product is damaged, defective, or incorrect

Returns sent without prior approval may not be accepted. Approved returns must be sent to the return address provided by our support team.

Return shipping

Customers are responsible for purchasing and paying for their return shipping label.

We will cover reasonable return shipping costs when the product arrived damaged, defective, or different from what was ordered.

Original shipping charges are non-refundable unless the return results from an error on our part.

Damaged or incorrect orders

Inspect your order after delivery. Contact us as soon as possible if the product is damaged, defective, or incorrect so we can review the issue and provide an appropriate resolution.

Refunds

After receiving and inspecting your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to display the refund.

Contact us if more than 15 business days have passed since your refund was approved.

Cancellations

Orders may be cancelled before they are fulfilled. Once an order has been fulfilled or shipped, it cannot be cancelled and must be handled through the return process after delivery.

Submitting a cancellation request does not guarantee cancellation if fulfilment has already started.

Exchanges

We do not offer direct exchanges. The fastest way to receive another product is to return the eligible item and place a new order.