Shipping policy

Shipping Policy

Last updated: 22nd July 2026

Thank you for shopping with Elvora. This policy explains how we process and deliver orders.

Order processing

Orders are normally processed within 3-5 business days, excluding weekends and public holidays.

Processing time is separate from delivery time. During promotions, holidays, or periods of unusually high order volume, processing may take longer.

Shipping destinations and charges

Available shipping destinations, delivery options, and shipping charges are displayed during checkout.

Customers are responsible for entering a complete and accurate delivery address. Contact [SUPPORT EMAIL] immediately if you notice an error. We cannot guarantee that an address can be changed after fulfilment begins.

Estimated delivery

Estimated delivery after dispatch is:

12-21 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, public holidays, customs processing, or incorrect address information.

Order tracking

When tracking is available, customers will receive a shipping-confirmation email containing their tracking information.

Tracking may require up to 48 hours to update after the shipping confirmation is issued.

Delayed shipments

When we cannot ship an order within the promised timeframe, we will contact the customer and provide the available options, which may include accepting the delay or cancelling the unshipped order for a refund.

For US orders, online sellers must have a reasonable basis for advertised shipping times. If they cannot ship within the promised timeframe, customers must be given the option to accept the delay or cancel for a refund.

Missing or lost packages

Check the delivery address, tracking information, nearby delivery areas, and other household members before contacting us.

Report suspected missing packages to [SUPPORT EMAIL]. We will review the tracking information and assist with the carrier investigation where appropriate.

Damaged packages

Contact us with your order number and clear photographs of the product and packaging if your order arrives damaged.

International orders

Customers may be responsible for import duties, taxes, or customs charges imposed by their country. These charges are not included unless expressly displayed during checkout.

Contact

Questions about shipping can be sent to:

Email: [SUPPORT EMAIL]
Store: Elvora
Business address: [BUSINESS ADDRESS]